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Magma Remodeling Group complaints

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1541 S 1st Avenue
Phoenix, AZ 85003 | Get Directions

(480) 703-2799

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Magma Remodeling Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Magma Remodeling Group

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6/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

the unit above me was remodeled by them. My kitchen was lost due to broken pipe upstairs and leaking drain line. They installed a lazy Susan surrounding it. Out of my home for four months. May 2022-Sept. Now my whole shower is damaged due to leak from faulty tub shoe installed in her remodeled bathroom. I lost my 500 deductible and only half my hotel bill was paid in 2022. I'm assuming ill lose again. I've written letters to them but no response. Ive been an innocent victim to their poor workmanship. I will be taking them to court if necessary. Resolution Sought Repay my deductible lost. 1000$

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