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Magnolia Electric Power complaints

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3027 Highway 98 West
Summit, MS 39666 | Get Directions

(601) 684-4011

http://www.mepcoop.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Magnolia Electric Power closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Magnolia Electric Power

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9/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/28/2023

Mepa is wanting to use my property to cut down trees that has been neglected over the years on an abandoned property next door to my property. Since I won't allow it, Mr.. Scott manager at Mepa called me and threatened me by saying if I don't allow them access to my property and/or put fuse my house so my lights would be out during storms and the other neighbors won't lose power. I told him no he couldn't put a fuse on my house. So Tuesday morning Mepa worker came to emerald lane road across the street and without warning disconnect my power @9:40am for about 30 minutes and put fuses or some object on all of the other power poles except mine, myself and a relative video them doing the work until completed. I also tried filing a complaint with public service commission the person I spoke with told me she will call me right back after calling Mepa to see what was going on, and i haven't received a call from that business were I tried filing a complaint against Mepa. Resolution Sought Use the abandon property next door to gain access to cut the trees and bushes away from the powerlines. Because my line is not even horizonal with the other lines that need the attention.

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