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Magnolia Skincare Clinic complaints

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9939 Magnolia Avenue
Riverside, CA 92503 | Get Directions

(951) 588-1652

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Magnolia Skincare Clinic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Magnolia Skincare Clinic

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10/3/2022

RESPONSE: No response term selected Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

9/2/2022

To whom it may concern, I started going to magnolia skin care 9939 magnolia Ave Riverside ca 92503 , for beard removal hair taken off my face. January 2021 Every month for sessions to remove the hair off my face I wasn't really getting any results so I called him and complained a lot about the hair was not getting taken off my face . I've called numerous times to try to book appointment back in when I paid for six months sessions June 2022 they close down without notifying any of the clients I got beat out of my money can I contact these people they close down the website they were fraud con artists . I have my Receipt and poof of all transactions I paid to this company . I would like to file complaint of getting my money back from this owner and business thanks Resolution Sought Help me file complaint and get my money back please

Company Response

9/21/2022

Company states: We do not agree with the customers allegations. Unfortunately, the former employee gave the patient the incorrectl information. He stated that we owed him $600, but it was actually $100.00. The patient received all his sessions, but we did owe one session that he had already paid for. We contacted the patient and he scheduled to receive his last session.

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