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Magnum Insurance Company complaints

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2250 Devon Ave, Ste 329
Des Plaines, IL 60018 | Get Directions

(888) 539-2102

http://www.magnuminsurance.com

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Magnum Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Magnum Insurance Company

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4/25/2022

RESPONSE: Making a partial refund Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

4/8/2022

I have found a better price rate with another company since early March 2022. Magnum Auto Insurance contact info is as follows: Magnum, 2250 Devon Ave, Ste 329, Des Plaines IL 60018. Resolution Sought Partial refund of down payment and cancel policy.

Company Response

4/22/2022

We checked our records and confirmed that a policy was purchased online from Magnum Insurance Agency, effective for coverage 3/2/2022. We checked our inbound communications and found no correspondence from the cell phone or email address we have on file for Mr. Hufnus. It wasn't until 4/12/2022 that a cancellation transaction wasprocessed by the carrier, backdating it to 3/19/2022. This cancellation resulted in a credit of $29.00 which is being processed today back to the credit card Mr. Hufnus used to purchase his policy with Magnum Insurance Agency. Mr Hufnus should see said credit on his credit card account in 7-10 business days, depending on the bank. Mr. Hufnus can contact Shawn Lamm at 630-780-1742 if he has any questions and we will be happy to help him.

Customer Rebuttal

4/24/2022

Company said a check would be mailed. If credited back to my account that should be fine as well. I haven't noticed credit yet. At this time my complaint can be considered resolved.

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