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Maharg's Trash Service complaints

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3726 Monroe Road
Celina, OH 45822 | Get Directions

(419) 586-3130

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Total Amount in Dispute:
$32.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Maharg's Trash Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Maharg's Trash Service

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5/1/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $32.00 Amount Settled: $0.00

Customer Complaint

3/22/2022

My Former husband deserted me and left unpaid bills which put me into financial hardship.Todd Vincent has been gone for over a year and moved to Pennsylvania. I have continued to live at the marital property until my Divorce is final .The trash bi)l was in Mr.Vincents name ,so I submitted the new address and phone number to Mahargs Trash Service so they can take action against Mr.Vincent to receive the past due amount that he had in his name when he lived at 602 Decatur Rd,Willshire,Ohio 45898. I Bought Maharge Company Trash Service bags and have contacted them as im actually a new customer and have paid for there bags since I'm trying to keep any health issues with rodents,critters tearing open the bags that contain garage and toxic substances from developing more health depth. Complaints. ITS been 3 weeks and Mahargs Trash Service refuses to pick the trash bags I paid for in their Company s Name. Resolution Sought I want them to pick up the Trash every week with the Trash paid bags in their company name that I am already paying for.

Company Response

4/19/2022

Company's letter states: Customer admits her ex husband hadn't lived at this address for a e year therefore the trash that was collected was hers. She only gave us a new address for Todd in March 2022. This year when we cut the service off for nonpayment. She then went and purchased Mahargs bags when I told her we wouldn't pick them up. She needs to return the bags and pay her bill in order to receive service. She owes a past due amount of $390.96 and will not be picked up until it is paid.

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