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Mahwah Honda complaints

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345 Route 17 North
Mahwah, NJ 07430 | Get Directions

(201) 529-5700

https://www.mahwahhonda.com/

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Total Amount in Dispute:
$16,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mahwah Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mahwah Honda

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11/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $16,000.00 Amount Settled: $0.00

Customer Complaint

11/2/2021

Purchased a Car October 2, 2021 from Mahwah Honda. First I was not able to pick my own car. I was told Because I had Bad Credit ( Mr. Rob) picked it out. I never had a choice. the first week Lights started coming on. repairs was made. Thursday October 27, 2021 car staled on Busy Highway Called Manager (Alex) he told me to get the car back to him. called the police made a report about the car.Then Friday he called he had fixed the Problem. I informed him I did not feel safe driving that car CHECK ENGINE light came on twice... Saturday October 28, 2021 riding around doing Errands. check engine light comes back on. today after work will go complete another police report. Alex stated weeks ago that IF They cant fix the car. He will write a check and give me another Car or the same price. Saddest part DID NOT MAKE MY FIRST CAR PAYMENT YET and the CAR is giving me PROBLEMS that's not fair to me! Resolution Sought Mahwah Honda Respect me as a Customer and Give me another Car for the same price and allow me to have a Choice Pick my Own car. Just Satisfy me as The Customer...... Rob Picked that Car He stated because My Credit Score was Low He had to Pick My Car even though I am Expected to Make the Payments. not him. Alex need to Honor his word and find me another Car had the car first week had PROBLEMS second week HAD PROBLEMS third week MORE PROBLEMS NOT FAIR TO ME,

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