Complaints for Maids Unlimited in Los Angeles, CA

2265 Westwood Blvd Suite 521
Los Angeles, CA 90064 | Get Directions

(310) 839-9159

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege general dissatisfaction with services. Some customers complain the company fails to show up on scheduled cleaning days without prior notification, or does not call to reschedule. Other complainants allege the cleaning personnel makes international calls on their phone lines, or that items are lost or stolen. Several customers complain the company fails to adequately perform cleaning services, and inadequate customer service when calling to report problems. The company responded to one complainant alleging international calls to Mexico totaling $243 were made by her cleaning technician, by reimbursing the complainant. All other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Maids Unlimited closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Maids Unlimited complaints