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Mailing & More complaints

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6462 Losee Road Suite 110
North Las Vegas, NV 89086 | Get Directions

(702) 727-4644

http://www.mailingmore-losee.c...

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Total Amount in Dispute:
$2,174.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mailing & More closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mailing & More

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4/6/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,173.84 Amount Settled: $0.00

Customer Complaint

2/21/2025

I insured my Arcade Machine for shipment from North Las Vegas to Guam for $2,173,94 and it arrived in Guam totally destroyed and broken in many parts. Mailing and More refused to reimburse me for the total amount of $2,173.94 and contacted their insurance company who refused to pay for the damage and insurance cost. Please lodge this complaint and inform other customers not to use their business for they were quick to take my money and charged my credit card but not honor the insurance claim. Please notify Mailing and More and publish my complaints for all of North Las Vegas to see and help me get my money back. Thank you! Resolution Sought Reimburse me the $2173.84 plus S500 punitive cost for refusing to honor the insurance claim that I paid for.

Company Response

3/25/2025

Mr Taitano has had his complaint professionally and exhaustively addressed by our staff. He sent a shipment via UPS from our store. Mr Taitano rejected additional insurance on his shipment which he packaged himself. We successfully transferred custody of the parcel to UPS from our store. While in transit, or post delivery, the recipient notified Mr Taitano the item was damaged. We filed a claim with UPS on his behalf. UPS denied the claim for improper packaging. We have no input on that determination. We provided all the services Mr Taitano hired us for. Mr Taitano's issue is with UPS and not us. We have explained this to him multiple times. Please contact me if you have any questions. If not, I'd appreciate if you'd delete this complaint as it should be filed against UPS.

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