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Maingate Lakeside Resort complaints

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7769 West Irlo Bronson Memorial Hwy,
Kissimmee, FL 34747 | Get Directions

(407) 396-2222

http://www.maingatelakesideres...

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Total Amount in Dispute:
$278.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Maingate Lakeside Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Maingate Lakeside Resort

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7/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $72.21 Amount Settled: $0.00

Customer Complaint

6/5/2024

I was charged 3 times $40.02 was for room. Than I was charged $22.51 plus $50.00 the next day. The rooms are nasty. The people are rude. I have recorded the conversation. They hang up on me. They need a health inspection. All of my family got sick. Resolution Sought I want my money back 72.51.

3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $206.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

On Friday morning, February 16, 2024 myself, my son, and my partner enter Maingate Lakeside Resort because we booked a room thru Groupon for my son for 6 nights. The room was paid for through Groupon. We were greeted by a hotel associate named Gabriella. She told us the system was down but gave my son paperwork to fill out, checked him in, and gave him his room keys. He settled in the room on Friday, we bought him groceries worth $106, and that was it. On Saturday night 2/17/24 he called me stating a man that identified himself as a maintenance worker knocked on the door and stated my son had 30 minutes to vacate the room because he didn't belong there. My son explained that we booked the room for 6 nights, but the man continued to state my son only had 30 minutes to vacate the room. When my son asked about the groceries, the man stated he will hold it in the maintenance office until someone came to pick it up. When myself and my partner arrived later that night to pick my son up he was outside in the rain. We went to the resort and spoke with Mindy, she stated she didn't have our paperwork and my son wasn't in their system. She told us to call Emily McKale, asst front office manager, at 9am to speak with her. When we asked Mindy about our groceries that was put up in the maintenance office, she stated "we have no maintenance". I've been calling Emily McKale since February 17 and I'm always told that she'll be in on different days. I call on those particular days then I Resolution Sought I would like a refund.

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