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Makers Gonna Learn complaints

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3773 East Andrew Johnson Hwy, Suite B
Morristown, TN 37814 | Get Directions

https://makersgonnalearn.com/

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Makers Gonna Learn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Makers Gonna Learn

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2/10/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

2/3/2022

This company auto charged my credit card for an annual membership, with out my knowledge or warning. They said I agreed to this in their lengthy members terms of use. This is obviously deceitful. I tried it for a year, and didn't use it. I'm 72 and can't really afford this. I contacted them as soon as I seen the charge, and they just said too bad. Resolution Sought refund 200 to my credit card

Company Response

2/4/2022

Hello, we would love to help and discuss this with you. If you could please send us an email through our customer care at hi@makersgonnalearn.com.

Customer Rebuttal

2/7/2022

I emailed the company and was told there is nothing they can do. They said once the charge was made, automatically without any warning, that just the way it is. I asked for a refund and they said, No. Thanks for anything you are able to find out. I was going to make a complaint at the BBB but it says their rating is 'F' and they are not accredited whatever that means.

Company Final Response

2/9/2022

Hi, it seems like you never emailed us that you wanted to cancel your membership prior to getting charged. When you signed up for it, you agreed to our terms of use that you will have a recurring payment. You are aware that you signed up for a subscription and that you can cancel anytime before it renews should you wish not to continue. It is clear on our terms that once the charge has been made we can no longer issue refunds due to the nature of digital products. Here are our terms of use:https://makersgonnalearn.com/terms-of-use/

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