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Makita U S A, Inc. complaints

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14930-C Northam Street
La Mirada, CA 90638-5753 | Get Directions

(800) 462-5482

http://www.makitausa.com

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Total Amount in Dispute:
$85.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Makita U S A, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Makita U S A, Inc.

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6/7/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $84.97 Amount Settled: $0.00

Customer Complaint

5/20/2022

I took a survey to win a drill. It said only $1...Enter your address and only pay $1.00 to get a brand new Makita Power Drill !, including shipping fee. I filed out the credit card info and checked the part where I DID NOT WANT to participate in the program on My Angel Health Store, which I was charged $5 and also charged $84.97 for C Digital Gadget Thing. I called to cancel purchase and was told they would stop my order but not refund any money!!! I want my money back. I told the man I did not want the program on health and had marked that on the survey but that made no difference because it was part of the package. It never had anything in the terms and policy about that. I told him I want my money back and he said that no money would be refunded!!! This is the phone number I called to dispute the charge...833-652-3107. Resolution Sought I just want my money back. I think they used false information to get people to join and get their money. To me that is not right.

Company Response

5/26/2022

Company states: Please be advised Makita U.S.A. is not affiliated in any way in the survey or My Angel Health Store.

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