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MakoGoods complaints

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2775 Cruse Road NW, Suite 2201
Lawrenceville, GA 30044 | Get Directions

(770) 284-8150

http://www.makogoods.com

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Total Amount in Dispute:
$38.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against MakoGoods closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against MakoGoods

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5/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $37.99 Amount Settled: $0.00

Customer Complaint

4/26/2022

On 3/23/22 I purchased a celestial light from makogoods.com for $37.99. The order number is 004N85T28, I never received the item, never received e-mail confirmation for the purchase, never received e-mail confirmation that it was shipped which is stated on their site that they send out confirmations when shipped. Have repeatedly sent messages to them through their contact page on their site about this never received a response from them. I have sent 4 messages this way also called them 3 times never got through to them with the phone number given by their site. I have completely been ignored in every capacity and I would like a full refund of $37.99. This item was purchased on the Pinterest. Resolution Sought Refund my full purchase amount of $37.99.

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