Complaints for Mamagus Advertising in North Hills, CA

16159 Roscoe Boulevard
North Hills, CA 91343 | Get Directions

(818) 920-3115

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege that despite verbal assurances from company representatives when merchandise is returned, refunds or credits are not issued. Some customers complain restocking fees are imposed even in cases where wrong items are shipped or merchandise is defective. The company responds to some complaints by advising they are unable to make any adjustments due to the items being offered as special promotions. Some complainants do receive refunds; however, others are charged restocking fees. One customer claims no refund was received as promised. Another customer disputes the company claim that the item was not returned when proof of the receipt was sent. Some complaints are unanswered.

Complaint Closing Statistics

0 complaints against Mamagus Advertising closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Mamagus Advertising complaints