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Manage My Success, LLC complaints

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858 Cherry Road
Rock Hill, SC 29730 | Get Directions

(803) 370-6562

http://www.managemysuccessllc....

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Total Amount in Dispute:
$28.00

Total Amount Settled:
$28.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Manage My Success, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Manage My Success, LLC

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6/28/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $28.00 Amount Settled: $28.00

Customer Complaint

5/9/2022

A schedule an appointment a zoom meeting Friday May 6th 2022 she text me and said her other appointment got pushed back so we set for a later date that later date never came because she's never sent the zoom meeting and she never responded to my text. Resolution Sought She needs to be removed from the Groupon app.

Company Response

6/16/2022

The client was scheduled for a Coaching session on Saturday, May 7, 2022 at 11:00am/EST via Zoom. An emailed invite was sent to the email address on record. The client never logged onto the Zoom meeting which contained the link on the invite. The client was contacted at the phone number where all original booking and subsequent correspondence had taken place. The client did not respond to text or phone calls. After 15 minutes of waiting for the client to log on, the Zoom meeting was ended. •Attached please find the following attachments: •Emailed invite which contains the Zoom link that the client needed to use for the meeting •Text Correspondence to the client regarding the Coaching Session •Phone Log on 5/7/22 showing outgoing calls to client with were unanswered •Email correspondence to Client determining session status •Email correspondence to Client containing invite and phone logs •Derogatory email responses from Client Please advised that the client was refunded the entire purchase of amount of $28.00 from Groupon on 5/7/2022. It is our desire that this case be closed without bias or a negative reporting status towards our company.

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