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Management and Associates complaints

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720 Brooker Creek Blvd. Suite 206
Oldsmar , FL 34677 | Get Directions

(813) 433-2000

https://www.mgmt-assoc.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Management and Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Management and Associates

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8/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/11/2024

After several attempts of calling our management and associates who handle our HOA I finally got through the person who handles our specific community. This goes without saying that I have been trying to reach them for about two weeks regarding an expired HOA policy since May 10. Now we have several homeowners in our community who are getting harassed by our mortgage companies because of our expired HOA policy which this company should be handling on the back end which is why we pay an HOA. James grant decided to proceed and I state " Did you call me directly to let me know this needed to be updated….no you didn't." I've worked in customer care for for a long time and I was baffled thinking isn't this your part of your job? To keep policies updated. A week prior one of his coworkers finally emailed us back saying they didn't have a home owners policy updated for our community yet. As I am now on a timely schedule with my mortgage company, I asked if there was a number that I could personally call to get the information quicker and he said no, that he would take care of it. No timeframe was given as to when the policy would be updated in our system. It's been 2 months since it expired and no updates in our system. Resolution Sought I would like for them to have a number besides the emergency line number that we can contact the management and associates when we have an issue like this. A few other neighbors have how hard it is to get through to anyone. I would like an updated HOA INSURANCE POLICY documented updated into our systems

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