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Mandarich Law Group, LLP complaints

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420 North Walbadh Avenue Suite 400
Chicago, IL 60611 | Get Directions

(877) 414-0130

http://www.mandarichlaw.com

Monday - Thursday: 8:00 am - 6:00 pm
Friday: 8:00 am - 5:00 pm

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Total Amount in Dispute:
$1,132.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mandarich Law Group, LLP closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mandarich Law Group, LLP

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3/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,132.00 Amount Settled: $0.00

Customer Complaint

2/9/2023

Man calls me asks for me by name, I say "Yes," and ask who he is he states debt collector that sent me a letter. I did not remember ever getting a letter. asks me to give personal info to verify who I am. I have had identity compromised, so I state you called me, please send me another letter. So after I hang up I realize I want validated. Call back state name and last 4 of social security, get transferred back, now just called back and verified last 4 of S security number, I said " please do not call me and send a validation by mail, I found letter does not look familiar. Refuses states "I don't know who you are !" I gave name and last 4 of Social security number that is validation. Mandarich is refusing to validate debt and breaking FCA law. Resolution Sought I want them to get penalized for not following fair credit act.

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