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Mandati Jewelers complaints

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50 Holyoke Street
Holyoke, MA 01040 | Get Directions

(413) 322-0977

http://www.holyokemall.com/ten...

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Total Amount in Dispute:
$198.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mandati Jewelers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mandati Jewelers

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12/12/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $198.00 Amount Settled: $0.00

Customer Complaint

11/13/2023

I bought a ring for my fiancée and it broke in the first month of having it. And that was after he bought my engagement ring and two different diamonds fell out of it(my ring was 1000). They told us to come in and they would exchange it for another or fix it. They couldn't fix it and they said to exchange it we would need another $50. They didn't tell us this on the phone so we asked if we could just return the ring and they said no we spent 40 to u we there and back and 198 on a ring for it to break in the first month of having it. Resolution Sought I would either like to return the ring and get my money back or I would like them to exchange it for a new ring.

Company Response

11/30/2023

Company states; We received the mail with complaints from one of our customers. We contacted the customer and resolved the issue by exchanging the merchandise. I have invoice attached (upon request) along with this email. Furthermore, to verify the problem has been resolved, you can call the customer and make sure its been resolved.

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