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Manheim St Louis complaints

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13813 Saint Charles Rock Road
Bridgeton, MO 63044 | Get Directions

(314) 739-1300

https://site.manheim.com/

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Manheim St Louis closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Manheim St Louis

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6/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

5/13/2025

Took vehicle to this location for an inspection for Carbuyer USA. Carbuyer USA and I couldn't come to an agreement on a sale price. When I picked up vehicle and got home I realized my car tags were gone. I called and they said they destroyed the tags. That is stealing. I was not informed when I dropped the vehicle off that I needed to remove my tags. I did not sign any paperwork saying that they could destroy anything left on or in vehicle. Resolution Sought Pay for my new tags

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