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Mann Brothers Solutions LLC complaints

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21663 Cedar Avenue
Lakeville, MN 55044 | Get Directions

(612) 310-3248

http://www.mannbrosusa.com

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Total Amount in Dispute:
$3,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mann Brothers Solutions LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mann Brothers Solutions LLC

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10/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,200.00 Amount Settled: $0.00

Customer Complaint

9/28/2022

I hired Mann Brothers to insulate my attic!! I had an energy audit and the attic needs more insulation and the hatch panel was never insulated!! I have tried numerous times calling them at various phone numbers with no prevail! I even had someone drive to their office In Lakeville and was told doors locked and no one inside. Please help me! Thank You Resolution Sought Insulate my attic as promised.

Company Response

10/17/2022

We have been to her house the insulation is there I don't know why she's asking for more. This is a job we did over a year ago.

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