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Mannys Pool and Spa complaints

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828 Blackwood Clementon Road
Pine Hill , NJ 08021-6888 | Get Directions

(888) 888-4323

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mannys Pool and Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mannys Pool and Spa

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8/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

6/20/2022

Manny came out to observe my pool take measurements of my pool liner at my new home, told me $3600 to replace pool liner, skimmer etc, but requires 50 deposit of 1800. So may 4th 2022 a few days later, I met with Manny at a shop rite in Gloucester Township and gave him 1800 cash and did so with a written agreement. He told me it would be 2 to 3 weeks to get the pool liner which I thought was great so went with him. It is now June 20th 2022 and he told me the past week that we would have liner by Wednesday (not the first promise broken) and pool be done by Friday the 17th. Reached out to him Thursday to get a game plan together, no response called multiple times throughout the week to get some kind of answers and he had 100 not answered any types of calls or text messages, this is not the first time with him apparently now that I have gone online and seen his reviews. I just want everyone to know what kind of a business man this guy is. Don't give him a deposit for any type of work wait until completed regardless of what the man says. I will be filing a report for theft of services. Anyone else that has had this issue should do the same. Resolution Sought Want my pool liner that he apparently should've had by Wednesday of last week or my money back or I will be filing for theft of services

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