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Maple Ridge Campground complaints

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65777 Maple Road
Lakeville, IN 46536-9365 | Get Directions

(574) 784-8532

http://www.mapleridgecampgroun...

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Total Amount in Dispute:
$48.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Maple Ridge Campground closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Maple Ridge Campground

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10/5/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $48.15 Amount Settled: $0.00

Customer Complaint

9/15/2022

I made reservations with this campsite back in July 18, 2022 and paid to amount in full of $96.30 for 2 nights RV stay. My reservation was for September 16, 2022, I emailed on September 12, 2022, per merchants request to cancel form and requested a refund. He refuses to refund money for the 2 night's stay. I did request for him to refund only 1 night because I understood the late request for cancel. But not for him to keep the 2 nights charges of $96.30 Resolution Sought My desire is that he would give me back at least the 1-night stay of $48.15 I think that is reasonable for him to keep 1 stay and return the other. He was not nice nor cooperative. He would have rented that spoke and made double.

Company Response

9/23/2022

Company states: I agree with the complainant's description regarding what occurred, but our refund policy is 14 days notice to receive a refund and 7 days notice to change the date(s). He provided us with 4 days notice which does not constitute anything with us on our part. Our cancellation policy and change policy is noted on our website and receipt. Unfortunately, our policy is non-negotiable. We already verbally communicated this information to the customer when he called our office.

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