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Maplewood Estates complaints

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12801 Spaulding Plz
Omaha, NE 68164-1942 | Get Directions

(402) 493-6000

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Maplewood Estates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Maplewood Estates

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12/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

11/16/2022

This private trailer court has had a company tow all three of vehicles from private trailer court general parking area. Office lady Candice says she placed only a 4 hour tow notice on all three at 8am.For the reason vehicles haven't moved in 8hours. I feel my cars have been targeted from the previous two tows and rescue of my suvs. Not to mention I had a verbal agreement with office assistant Kelly that if they could give me 24 hours to move since I had 3 vehicles. Resolution Sought My vehicles back or compilation.

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