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Marathon Gas complaints

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3518 Broadway
Grove City, OH 43123 | Get Directions

(866) 462-7284

https://www.marathonbrand.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Marathon Gas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Marathon Gas

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7/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

7/5/2022

I purchase 2 cans of longhorn sniff at approx 1:30 pm July 1 . The cashier told me $5.99 Expecting $5.99 for both as everywhere else. Have the cashier a $100.00 not realizing he charge me $12.00 for two cans. Never paying more than $2.99 a can anywhere else, I asked for a refund after he handed me my change. The cashier Wes rude and told he doesn't do that any longer. Price Goucher and consumer thievery company ripping the consumer off. I'm writing you to let you know if you do not make it right and call me by Tuesday July 5th, I'm going to notifying the BBS also calling consumer relations control of Ohio. You will hear from the governors office. I returned at 1:30 pm and not that the cashier was rude yelling and being uncooperative but showed me that all his smokeless tobacco was all prices at $5.99. Marathon company should be ashamed of them selves for taking advantage of consumers. After 7/6/22 I'm tweeting and Facebooking your company's locations with this post. Resolution Sought I would like the company to refund my money. Price their products accordingly. Fire the cashier for treating me with total disrespect and bulling me around verbally.

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