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Marathon Gas complaints

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2801 South Holt Road
Indianapolis , IN 46241 | Get Directions

(317) 243-2816

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Marathon Gas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Marathon Gas

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1/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

12/29/2023

I had won 500.00 on a scratch off lottery ticket well he would not cash my ticket unless I spent 100.00 on more tickets and I also got cigarettes they had a 50 cents off and they hand rung it up and charged me full price. And they go to Sam's club and get their store things and PRICE GOUDGE the items. They never charge the same for anything especially the men that work there they have other businesses also but they OVER CHARGE EVERYONE IF THEY CAN'T RUN A HONEST BUSINESS THEN THEY NEED TO BE SHUT DOWN. The station is in Mars Hill Southwest side near KY Ave. Resolution Sought Stop over charging everyone and making people spend have a honest business and the company needs to address this.

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