Find a reputable business?

Complaints and Resolutions

Marina Chrysler Dodge Jeep complaints

Read Complaints File Complaint View Full Report

943 Ridge Road
Webster, NY 14580-2553 | Get Directions

(888) 258-5976

http://www.marinadodgeny.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Marina Chrysler Dodge Jeep closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Marina Chrysler Dodge Jeep

Sort by

12/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/23/2022

I purchased a 2017 Chevrolet Impala used in July 7, 2022 and there were a fews thing's that I brought to salesman attention and they promise fixed before I picked up the car, when I told the car was ready and the things was on order and that everything was slow because of Covid-19's and as soon as September they would be in, the grill on front and a part to fix inside of auto as of this time to no avail I have been out there every two weeks, they said the guy what took my order was no longer employed, I got upset ask to speak with the manager and he said he would sure everything would be taken care this was on October 11, 2022 and and I called today and they told me nothing was on order for me, today November 14, 2022. Please help me this auto cost me $21,000 with taxes. All I am getting is a around and car not fixed Resolution Sought Fixed my car immediately and stop lying to me. I tried speaking with the used car manager and he promised me that they would take care of for me, I never purchased a auto from them again new or used, they are a bunch of liars all of them including the salesman that sold this car to me maybe because I am a woman they felt that they could walk all over me My name is Patricia Clancy 585- 360-6460 Rochester, New York 14613

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile