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Mariner Finance complaints

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1092 Hampton Inn Way Suite D
Jacksonville, NC 28546 | Get Directions

(910) 355-2023

https://loans.marinerfinance.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mariner Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mariner Finance

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1/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/19/2023

I called in to make payments for a last due balance. After I placed the payment and asked what were my options at that time I was told I needed to make two more payments again to do anything with my account. This lead to me inquiring about my unemployment insurance and Mariner Finance gave me information on that and mailed out to me forms to fill out. Upon receiving the forms I contacted their company used for insurance and was informed that their policy was 30 days unemployed before they can accept the claim. I then contacted Mariner Finance again explaining the unemployment insurance would not work and spoke further about what was going on with my account. I was then informed by Mariner Finance that I only needed to make one payment and then they could work with my account again. I infom4ed the agent that I was told I had to make two more payments on the last call by the another agent. She apologized and informed me I should have not been told that and there was only one payment to make. I infomred her that why was I told that misformation. They informed me that they were sorry for that and wasn't sure why I was told that. This then lead to me still trying to make another payment which could have been handled if I was told the proper information the prior week on the phone call with Mariner Finance. They will not accept responsibility for noe putting me back when I'm doing my part and trying to pay them to make my account up to date. Resolution Sought I would like them to accept responsibility for the misformation provided by their agent and bring Mt account to current with my current payment because I wouldn't be two payments behind and be up to date if I was provided the correct information the first time instead of being lied to and potential taken for more money than Mariner Finance was even owed.

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