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Mariner Finance, LLC complaints

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8211 Town Center Drive
Baltimore, MD 21236 | Get Directions

(844) 338-2080

http://www.marinerfinance.com

Mon: 9 - 5

Tues: 9 - 7

Wed.: 9 - 5

Thurs: 9 - 5

Fri: 9 - 5

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Total Amount in Dispute:
$26,622.00

Total Amount Settled:
$0.00

Complaint Experience

87%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

15 complaints against Mariner Finance, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
2	Unanswered

15 complaints against Mariner Finance, LLC

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4/17/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $240.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

I just made a payment on Friday March 30 and today they already on my phone again Monday April 1 st 2024 and they have been told the situation what happen with my bank account it's getting out of hand now. Resolution Sought Back off I'm getting what payments I can to you I'm catching up because of Liberty bank

Company Response

4/5/2024

Thank you for contacting us. Based on our review Ms. Gebhard's account is currently past due for two full contractual payment obligations. All attempts to contact her were in an effort to discuss the account delinquency and potentially offer assistance. Contrary to Ms. Gebhard's statements, there is no documentation prior to April 2, 2023 of any prior payment arrangement or stated reason for delinquency. On April 2. 2024, Mariner was able to successfully contact Ms. Gebhard and based on account notes, Ms. Gebhard requested that Mariner follow up with her again on Thursday, April 4, 2024 . If Ms. Gebhard does not wish to be contacted by Mariner moving forward in regards to her account, she may contact her servicing branch location to make that request, or she may contact Mariner's Customer Relations Department at 844-338-2080.. As a courtesy, we would like to remind Ms. Gebhard that her account is currently past due for February 15 and March 15, 2024, payment obligations. The partial payment in the amount of $150 was received on March 29, 2024, and appropriately applied to the account.

12/11/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/28/2023

This company keeps sending checks in the mail to our address. The last check they sent was for $4,550 in my husband's name. On the front of the envelope, it states "check enclosed, open immediately." We have called this company & asked to be removed from their mailing list because all you have to do is sign the check & deposit it into your account. Then you have a loan with them. We advised the company that it wasn't safe for us to receive that type of offer in our mail & if someone other than us got the mailing & signed that check, we didn't want to be responsible for it . They refused to remove us from their mailing list & since that time, we have received two more of these checks. Resolution Sought Remove my husband's name, Thomas C. Grissett from their mailing list immediately.

Company Response

11/29/2023

Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint. Because it is apparent that this complaint was sent on behalf of Mr. Grissett, and not Mr. Grissett himself, we are unable to honor this request to remove him from our marketing list. In order to assist with this request, the request must be received from the actual consumer for whom the solicitation was intended. Furthermore, Mariner has no record of having previously receiving a request of this nature from Mr. Grissett. Should Mr. Grissett wish to be removed from future solicitation from Mariner, we ask that he contact our Customer Relations Department at 844-338-2080. Mr. Grissett may also opt out of all future offers of this type by visiting optoutprescreen.com.

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