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Mariner Finance, LLC complaints

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8211 Town Center Drive
Baltimore, MD 21236 | Get Directions

(844) 338-2080

http://www.marinerfinance.com

Mon: 9 - 5

Tues: 9 - 7

Wed.: 9 - 5

Thurs: 9 - 5

Fri: 9 - 5

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Total Amount in Dispute:
$18,546.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

9 complaints against Mariner Finance, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
0	Unanswered

9 complaints against Mariner Finance, LLC

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6/4/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/30/2025

I was making my last payment on a loan or I thought now they are trying to tell me I owe around 600 dollars more than I owe Resolution Sought Stop trying to charge me for money that I don't owe

Company Response

6/2/2025

Thank you for contacting us. With the limited information provided, Mariner is unable to identify Mr. Collins' account. We would love to assist him with his inquiry and we ask that he contact Mariner's Customer Relations Department at 844-338-2080, at his next earliest convenience.

Customer Rebuttal

6/4/2025

After I filed this they contacted me and said they were going to wave the other charges I was talking about, I've been making payments for 4 years I don't know how they can say they don't have any information about me from a loan I had with them . They were great up until I made my last payment but it surprised me when they were saying I owed more but they said the other claimed payments are waved I'm satisfied as long as they don't call me about anything else, if they do I will be in contact with you and thank you for your help .

7/30/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $267.00 Amount Settled: $0.00

Customer Complaint

7/12/2024

I made 29 payments of 116 and my payoff was around 800 i was no longer able to make the monthly payments so i offered an 800 buyout which was accepted on 7/08/24 I paid 800 cash to Mariner and it is still showing a balance on my account I called they said it would be removed next month I have a paper that says my account is paid in full. I want to file now in case it is not removed next month. I do not trust them. Resolution Sought My account closed and zeroed out as was promised to me I have paper work showing that you closed my account.

Company Response

7/16/2024

Thank you for contacting us. We are sorry to hear Mr. Kent’s sentiments regarding his experience with Mariner Finance, LLC (“Mariner”). Mariner makes accurate account experience information available to the nationwide Credit Reporting Agencies (CRA) by the fifth day of every month, reflecting updates from the month prior. With Mr. Kent having paid the account on July 15, 2024, the updated account experience information will be made available to the CRAs by the 5th day of August. The CRAs have their own internal policies and procedures that determine when the updated information is displayed in consumer reports. For any additional questions, Mr. Kent may contact Mariner’s Customer Relations Department at 844-338-2080.

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