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Mariposa Inn complaints

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13409 Mariposa Road
Victorville, CA 92395-5315 | Get Directions

(760) 241-1577

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$200.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mariposa Inn closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mariposa Inn

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3/6/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $200.00 Amount Settled: $200.00

Customer Complaint

2/16/2023

They do not have any housekeeping service no maintenance, mouses and rats and roaches. Kids are unable to eat out of the kitchen unable to play on the floor. The mouse is a run it all across the room and they won't do anything about it. They have all of my money, so I am unable to go anywhere else. Resolution Sought To refund me for all of my stay that I have paid for.

Company Response

2/21/2023

She got a total refund

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