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Marivani's Motorsports complaints

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4 SW 2nd Street
Lawton , OK 73501 | Get Directions

(580) 919-0097

http://wefinancelawton.com

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Total Amount in Dispute:
$3,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Marivani's Motorsports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Marivani's Motorsports

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6/6/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,200.00 Amount Settled: $0.00

Customer Complaint

5/10/2021

This car dealership is super unprofessional. They sold me a car they knew was not supposed to be sold. When I came back later that same day telling them something was wrong they were in the office of the business drinking beer also tell me how on their lunch they were taking shots. The main boss told me to come in the next day and they would have a look. The car did not even make it to the next day I drove 9 miles and have not been in the car since. I've now done my research and there is other people that they have done this to ! Resolution Sought I would just like the money for my down payment and also the money I put down for the warranty that wouldn't cover the damage of the car. In total 3,200.00

Company Response

5/25/2021

We deny to grant the total amount as the vehicle was purchased as is.

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