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Mark Brower Properties, LLC complaints

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4838 East Baseline Road, Suite 123
Mesa, AZ 85206 | Get Directions

(480) 336-2556

http://www.markrent.com

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Total Amount in Dispute:
$2,695.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mark Brower Properties, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mark Brower Properties, LLC

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7/30/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,695.00 Amount Settled: $0.00

Customer Complaint

7/16/2024

These people are running a scam asking for deposits upfront for properties they haven't been selected for. They have all their employees hired out from the Philippines and string you along sending things like you are approved for the property, and other misleading information while then asking you to pay them for a property that you are actually not selected for. Resolution Sought I would like people to be aware and not do business with this company when looking for a rental property in the Mesa/Gilbert area.

Company Response

7/17/2024

Hi, this is Mark Brower. Can you please provide me more information so I can look into this? What is the applicant name, date of application and property applied for. Yes, we have a remote team in the Philippines and they are amazing people providing exceptional service. All calls are recorded and monitored for quality. I would like to look into your case to find out if we followed our process or if there were delays or errors in the processing of your application. Thank you, Mark Brower

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