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Mark Wahlberg Chevrolet of Avon complaints

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37995 Chester Road
Avon, OH 44011 | Get Directions

(440) 965-6364

http://www.markwahlbergchevyav...

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mark Wahlberg Chevrolet of Avon closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mark Wahlberg Chevrolet of Avon

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9/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

8/19/2022

Got a car from the car lot on August 2 the next day the check engine light came on I have text messages back-and-forth with the company told them the check engine light came on not only that when I shut the car off it shakes really bad take it up there sit for five hours today for them to tell me I need a new fuel pump is connected to my motor it's going to cost me at least $1000 to replace this when I have not had this vehicle for 14 days and they are telling me that I have to come out of pocket to pay to get this vehicle fixed Resolution Sought Fix the issue with the vehicle or give me the $2500 cash down that I put on the vehicle And they can have the vehicle back

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