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MarkEveryGrave.com complaints

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160 Norwood Drive
Lumberton, TX 77657 | Get Directions

(888) 868-6171

http://www.markeverygrave.com

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Total Amount in Dispute:
$277.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against MarkEveryGrave.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against MarkEveryGrave.com

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12/15/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $277.11 Amount Settled: $0.00

Customer Complaint

11/12/2024

I ordered a grave marker from them. I have called the number they gave me and left numerous messages and never received a call back. (888-868-6171). I wanted to know if and when I would receive it or get my money back!! No answer! Resolution Sought Are they going to send it or give money back?

Company Response

12/3/2024

Company states; Please be advised that we have reached out to the customer via phone but to no avail. However, we did leave her a message advising that her to pick up her package at the Post Office at 202 3rd W Swea, IA 50590 and is available for pick up on Tues - Thursday. We do advise that she pick it up as soon as possible. Thank you, MarkEveryGrave.com

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