Complaints for MarkMax in Glendale, CA - 100119500

1200 South Brand Blvd, Suite 154
Glendale, CA 91204 | Get Directions

(855) 213-5986

http://markmaxco.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege bait & switch advertising, receipt of unordered products, unauthorized credit or debit card charges, and inadequate disclosures concerning the terms and conditions of the offer. Customers complain they agree to purchase an advertised item, but are unaware that by agreeing to the purchase, they are also agreeing to a continuity shipping program of new jewelry items monthly.

The company responds to some complaints by offering refunds or partial refunds. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against MarkMax closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

MarkMax complaints