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Mark's Discount Truck & Auto Sales complaints

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214 Rockingham Road
Londonderry , NH 03053 | Get Directions

(603) 968-5354

http://discounttruckandautosal...

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mark's Discount Truck & Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mark's Discount Truck & Auto Sales

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1/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

1/3/2023

Okay I bought a 2014 Ford Escape titanium four-door I bought it June 29th 2022 they didn't let me test drive it I have had problems since day one but brought it back to the shop they said they fix it it was shaking when you turn the steering wheel it was clicking the clicking stopped today is December 31st my bank where I got the loan from told me to write to you . Then they told me to look up DMV lemon laws of New Hampshire this company swap to stick over on my car when I got it and then I found all these problems wrong with it after they gave me an inspection sticker then my father went down with me to talk to this gentleman Ken Diprima and he said they can't do nothing about the vehicle the problem disabled on a fixed income and I asked them is there anything wrong with this vehicle they said no so I get it home that day and when we had a rainstorm around the window area in the front of the vehicle has no rubber piece around the big window okay but windshield and it leaks through the top of the windshield on my doors and fabric I have pictures if you need them the outside door front door has looks like Ruston rusted and chipping of paint I look up the VIN number this vehicle wasn't an accident they told me it wasn't the back tires it feels like a wheel bearing going on it you turn the steering wheel it has a click click click click noise I believe they sold me a lemon I took all the insurances they had for this vehicle my first vehicle I bought I am not happy when it . Resolution Sought I would like other than to fix everything that's wrong with this vehicle or pay me the seven payments I already made on it plus the $2000 they put on paperwork of my old car that they sold at auction . If they can't fix everything that's wrong and hand me paperwork on it I would like ... I would like my vehicle fixed also told me to get off their property because we asked him questions and we threatened about going to Concord New Hampshire about the sticker too this this person not nice.

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