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Marshall Ford Lincoln Mercury complaints

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4200 East End Blvd South
Marshall, TX 75672-9754 | Get Directions

(903) 471-0023

https://www.marshallfordtexas....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Marshall Ford Lincoln Mercury closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Marshall Ford Lincoln Mercury

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2/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/21/2022

I own a 2019 Ford Mustang with 35000 miles on it (100,000 ) warranty was bought with the purchase) that I bought from this dealership in June of 2019 we started having problems with the check engine light coming on in October of 2021 we took the car in and were told it was fixed after receiving the car and driving it approximately 100 miles the check engine light came on again so the car was taken back to dealership once again and after receiving the car back the same exact thing happened again with the check engine light so once again we took it back 2 more times only to receive it back and the same thing happening so after receiving it back from the 4th visit for this same thing it was driven once again and the check engine light came on again so we were gonna take it back but car wouldn't start ( turn over ) with some humming noise while attempting to start so we call the dealership service department and notified them that car wouldn't start so we could bring it in for repair so the service manager said he would have it towed in so after 1 or 2 days the car was towed to the dealership after the car had been quiet a while the service called me and said that the engine was turning over on the top but not turning over on the bottom or vise versa so he called me after another week or so and said that the engine needed to be replaced and that the engine tech was out with COVID , bottom line is I was told on 1 /19/2022 that car was intentionally damaged . Resolution Sought I want my vehicle repaired as I was initially told it would be and for them not to tell me to file it on my insurance as Vandelisen which is what I was told by the service manager.

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