Find a reputable business?

Complaints and Resolutions

Martin Auto Parts complaints

Read Complaints File Complaint View Full Report

3112 Hollywood Avenue
Shreveport, LA 71108-3618 | Get Directions

(318) 631-5092

https://martinautosalesllc.net...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Martin Auto Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Martin Auto Parts

Sort by

7/21/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

7/8/2021

I recently purchased a vehicle for Martin auto sales an have been having issue with it since I got it. And on top of that I'm paying a car note of 260 a month . Now the car won't even turn over. I have a mechanic look at it and my heads are blow on the car. I have been calling and calling asking if something can be done about the car and I haven't got an answer back from the owner yet. They are selling bad cars and that is not right to the people who work hard for their money and the things they purchase Resolution Sought I want my money back

Company Response

7/8/2021

Mrs Lewis has been contacted and has been told to bring the car in so our mechanic can take a look at it. She has failed to show up with the car and has been taking it out of town instead of bringing car in. We can't go off what other mechanics say. Please bring car in as instructed and we will be glad to look at it. Thanks Martin Auto Sales LLC

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile