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Martir Construction Co. complaints

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388 Pestana Place
Livermore, CA 94550 | Get Directions

(925) 339-1400

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Total Amount in Dispute:
$4,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Martir Construction Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Martir Construction Co.

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8/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

7/19/2021

We hired Manuel Martir of Martir Construction to replace all electrical wiring in our home, to replace the lighting fixtures in our kitchen, dining room, living room and hallway and to change the fuse/electrical box in the garage. Payment was to be made by purchasing appliances for Manuel Martir's home in Livermore. We purchased the following appliances at Airport Home Appliance in Redwood City, California; Benchmark Island Ho, Brand Bosch cost was $1,709.99, 28 cu. ft. 4-Door Refrigerator, Samsung cost was $2,199.99, and OTR Brand GEA cost was $200.00 for a total of $4,500.43 includes sales tax of $390.45. Items were delivered to his home on August 28, 2016. Manuel Martir never finished rewiring the electrical or putting in the new lighting fixtures or replacing the fuse/electrical box as agreed. He didn't know what he was doing and did everything wrong. He crossed wires and didn't know how to uncross them, he made the holes too large for the new led fixtures to fit in the kitchen and in the living room. Whatever he did we lost light in our bathroom, in all six (6) closets, the porch outlets didn't work, and our doorbell stopped working. We finally let him go and asked for him to pay us back for the appliances we purchased for his home, we never got a response. Resolution Sought To give us the amount we spent on our credit card to purchase his kitchen appliances. The total amount he owes us is $4,500.43.

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