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MAS Financial Services, Inc. complaints

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P.O. Box 295
Santa Ana, CA 92675 | Get Directions

(714) 836-1059

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Total Amount in Dispute:
$405.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

1 complaints against MAS Financial Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against MAS Financial Services, Inc.

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5/26/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $405.00 Amount Settled: $0.00

Customer Complaint

5/12/2021

I called multiple times even called the chair man of operation brent left a message and email about my loss of wages and it was due to covid also called customer service and tried to get a hold of Kimberly who dealt with my payment arrangement as it was due today on 5/10/2021. All day since 11am was told i would get a call in a hour never received a call from any at the place so I called back 4 to 5 times to see how to get a deferral or deferment on my bill. Talked to 4 different agent hung up on 2 times and just got transferred back and fourth never got a answer on how to go about my hardship issue which is sad due to lack of urgency to try to help a good standing customer who needs there vehicle in times like these Resolution Sought Apply my deferral or deferment in the amount that is owed for 120 day due to loss of wages due to covid-19

Company Response

5/13/2021

We do offer deferments to our customers. We offer deferments to customers that qualify but in Mr. Williams case he did not because our policy allows us to defer when a customer has made more than 6 payments which in his case he had only made 3. When he originally requested the deferments he was asked why he needed it and his response was that he had bank fraud and was waiting for his funds, we told him that we would wait for his claim with his bank to be settled which he agreed. Mr. williams then called back and said he had lost his job due to Covid-19 so now his request became an exception so it was presented to the individual that can make this call. We contacted his employer and the other party on the loan and we verified that both were currently working full time so it was denied. On this complaint now he claims that he lost hours which contradicts our findings. We do not give 120 day deferments, we work with our customers to keep them in their vehicles but in his case his story just did not hold his claim. We contacted him and have made arrangements for us to wait till the 20th of this month and he agreed so that is what we will do for him.

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