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Mason City Auto Sales complaints

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615 North Federal Avenue
Mason City, IA 50401 | Get Directions

(641) 423-1733

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Total Amount in Dispute:
$2,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mason City Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mason City Auto Sales

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4/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,900.00 Amount Settled: $0.00

Customer Complaint

3/30/2022

Bought a vehicle 3-11-22.…..second day notice it's leaking something..check fluids Coolant reservoir empty and theirs a loose hose....fill the reservoir start. It and all coolant leaks out....check other fluids...oil has coolant mixed in...vehicle is a 2004 Chevy Tahoe and has been in my driveway since that day Resolution Sought I want problem fixed so I can drive it Or I want money back

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