Complaints for Mason Grace Enterprises in Manhattan, NY

100 Church Street 8th Floor
Manhattan, NY 10007 | Get Directions

(844) 404-2020

http://www.masongraceenterpris...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of the offer failure to provide clear details of the offer and difficulty obtaining a refund. Specifically individuals who purchase the work-at-home opportunity allege they are unaware that they will not get paid for stuffing envelopes and assembling booklets as the company advertises. Instead payment depends on whether or not someone responds to the mailings that they mail for the company. Other complainants allege non-delivery of materials.~~The company responds by denying refunds disputing the complaint allegations or by providing delivery information.

Complaint Closing Statistics

0 complaints against Mason Grace Enterprises closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Mason Grace Enterprises complaints