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Massachusetts Health Connector complaints

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133 Portland Street
Boston, MA 02114 | Get Directions

(877) 623-6765

http://www.mahealthconnector.o...

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Total Amount in Dispute:
$141.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Massachusetts Health Connector closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Massachusetts Health Connector

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1/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $141.00 Amount Settled: $0.00

Customer Complaint

11/12/2021

I overpaid the health connector in premiums and they are saying they refunded my account and they didn't for 9/9/21. They said they sent me two credits of 141. But only received one. I have proof of all my bank statements. Because no one knows what they're doing there they are screwing up big time. I've been on the phone with them everyday for 2 months I give up calling them please help Resolution Sought Refund what is due back to me $141

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