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Massage Oasis Spa Inc complaints

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4344 Convoy Street
San Diego, CA 92111 | Get Directions

(858) 279-1988

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Total Amount in Dispute:
$220.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Massage Oasis Spa Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Massage Oasis Spa Inc

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1/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $220.00 Amount Settled: $0.00

Customer Complaint

12/26/2023

1. Forced Upselling: Upon arrival, the stuff aggressively persuaded us to upgrade our services, leading us to purchase products we neither needed nor initially wanted. This type of high-pressure tactic is manipulative and far from the welcoming, customer-focused approach one would expect. 2. Uncomfortable and Intimidating Atmosphere: The ambiance of the spa store was dark and eerie, with an unsettling undertone of sexual suggestiveness. This environment made me extremely uncomfortable and fearful, I even hide in the restroom to make sure I safe!a sentiment that goes against the very essence of what a spa experience should be. 3. Inappropriate Staff Recommendations: The staff's practice of recommending male masseurs to female clients and vice versa was not only inappropriate but also felt like a deliberate attempt to create an uncomfortable situation for us. 4. Verbal Abuse and Psychological Harm: The use of rude and offensive language by your staff towards us was unacceptable. Their behavior was insulting and caused significant psychological distress. 5. Refusal to Refund for Non-Provision of Services: Despite not receiving any of the promised services, our request for a refund was denied. This not only resulted in financial loss but also added to the overall negative experience. Resolution Sought 1. Request a full refund for the services we never received. 2. Highlight the serious safety concerns. It is imperative that immediate action is taken to ensure that no other customer has to experience the fear and discomfort we did.

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