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Massage Technology complaints

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5161 Pleasant Avenue Suite A
West Chester, OH 45014 | Get Directions

(513) 816-7351

https://massagetechnology.wixs...

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Total Amount in Dispute:
$75.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Massage Technology closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Massage Technology

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2/3/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

I got a Groupon for a massage. I called and scheduled. When I got there I asked Jenny to do a deep tissue and to focus on my neck, shoulders, and legs. She agreed but then she covered my body with towels and started just randomly patting my body. After about 30 minutes of this I asked her if she was going to actually touch my body and use lotion or oil. She said oh ok. Then she proceeded to gentally run her hands over parts of my body.... not the ones I specified. I asked her again if she was going to rub harder my neck shoulders and legs and she said oh ok but never did. I finally gave up and just went to sleep for the last 20 minutes since the last 50 minutes sucked. But the real problem is after the massage I called the manager to discuss the situation. He wouldn't offer another massage or a refund. He was really rude and unprofessional. I told him I was posting about it and he threatened me with lawyers and said "hope you have enough money"! This situation is so ridiculous. I've been to several other parlors in the area and have never had a problem. Resolution Sought Either give me a real massage or give me a refund but I want an apology either way.

Company Response

1/24/2022

Company called stating customer purchased a voucher for $58.40 on groupon. She went in at 5:45pm, she also smelled strongly of alcohol and or marijuana. In less than 5 min on table she fell asleep and was snoring abruptly. The massage was done and when it was time to turn over it took like10 minutes to wake her up. When she finally turned over, she fell asleep again. When the massage was completed it took a long time to get her to wake up. They had even considered calling for an ambulance because customer was clearly very intoxicated. Company has videos of customer drinking before going to the back room for the service. The service was rendered therefore no refund will be issued.

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