Massanutten Resort complaints

Massanutten Resorts has pushed me completely to my wit's end, and I really need your help to get this resolved. For a long time now, I've been trying to cancel my timeshare contract with them, but they just give me the silent treatment or send back cold, generic replies that completely ignore what I'm going through. It honestly feels like I'm shouting into a void while being crushed by a financial commitment I simply can't afford anymore. The emotional and financial weight of this timeshare has become unbearable. After my husband passed away in 2023, all our financial obligations fell entirely on my shoulders. Between the constant hikes in Massanutten's maintenance fees and the rising cost of living, this ownership is no longer just a strain—it's a full-blown financial crisis. I've tried my hardest to be a responsible owner and work out a fair exit that satisfies everyone, but they flat-out refuse to cooperate or even give me a straight answer. Out of pure desperation to offset these mounting costs, I even signed up for a rental program directly through them, which cost me between $1,400 and $1,500 right upfront. Even after making that huge investment based on what they promised me, I haven't seen a single rental, no value, and zero return. I just can't carry this financial burden by myself anymore. Massanutten claims to look out for their owners, but their deceptive practices and total lack of support tell a completely different story. Resolution Sought I'm sincerely hoping the Business Consumer Alliance can step in and act so my cancellation request is finally heard and taken seriously.

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i am filing a complaint regarding Massanutten Resort and the predatory tactics they are using to prevent us from exiting our timeshare. We have been loyal owners since 2005, pouring a massive amount of money into this contract over the last two decades. Now that we are simply trying to move on, Massanutten is making it nearly impossible through what I strongly believe are deceptive, bad-faith business practices. When I reached out to request a cancellation of our contract, their representatives flat-out lied to me and claimed that cancellation simply isn't an option . They insisted that our only paths forward are to sell the unit or transfer to someone else. Based on my research, I know that is not true, and it feels like a blatant attempt to intentionally mislead us so we remain trapped in a financial commitment we no longer want. It is deeply offensive to be lied to by a business I've supported for twenty years just because I am asking for an exit strategy. To make matter worse, their customer service has completely stonewalled me. Whenever I try to get a straight answer, they either ignore me entirely or reply with canned responses that do not address my specific situation at all. I am sick of being met with radio silence while they continue to collect my money. Consumers deserve clear, honest communication and a legitimate, transparent process to cancel their contracts without facing stall tactics and misinformation. I am asking the BCA to step in. Resolution Sought Take back the timeshare.

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