Massanutten Resort complaints

I am filing this complaint regarding a timeshare company that has stopped responding to my attempts to resolve an ongoing issue. Despite multiple correspondences, this company has shown a consistent lack of willingness to provide meaningful assistance, leaving me without viable options to exit my timeshare ownership. For years, I have sought an ethical and effective solution to relieve myself of this financial burden. The company recommended utilizing third-party resellers, such as "Sell My Timeshare Now," but this option required a $3,000 upfront fee with no guarantee of success. This financial barrier makes their recommended pathway inaccessible to me. I have provided detailed evidence of my attempts to follow their guidance, only to face unresponsiveness and unhelpful responses when requesting alternative solutions. The lack of communication and support is both unprofessional and unethical, especially considering I have paid over $10,000 for the ownership without utilizing the timeshare. The escalating annual fees only compound the issue. Resolution Sought I am requesting the Business Consumer Alliance to review this matter and attempt to hold the company accountable. Their failure to offer reasonable solutions or transparency has left me feeling trapped in a contract I cannot exit. I respectfully seek your assistance to ensure they address this matter fairly and responsibly.

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I have been trying to reach out to this company to cancel my ownership, and they have been completely unprofessional and unhelpful. They refuse to work with me on cancelling my timeshare ownership, and I have had extremely unpleasant customer service experiences thus far. We have expressed the urgency and seriousness of our requests and they have denied us time after time. We have taken the time to reach out to the Better Business Bureau, ARDA, we've called the timeshare, we've spoken to representatives, and have been met with nothing. No help or assistance only curt, dismissive letters that inform me that they will no longer work to release us from the timeshare. They keep expressing that there is "nothing they can do" to help us or cancel. Going back to when we were sold our timeshare, the amount of pressure, wearing down, and enduring the attrition of their pitch only aided them in deceiving us of what we were actually agreeing to. The few times we used the timeshare, it was underwhelming for the amount we have invested into it. We are deeply concerned about how we have been treated and the experiences we have had with this company since day one. Even now, we are still having to deal with the aftermath of this purchase, and it is frustrating that our attempts to cancel have been met with such a brick wall of unprofessionalism. Resolution Sought I would like a full refund of the money that I have paid to Great Eastern Resorts, Massanutten, or their Associations or departments. I would like to cancel my contract and ownership with this company as well.

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