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Massive Acton LLC complaints

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10 Nevins Road
Wayne, NJ 07470 | Get Directions

http://www.massiveactionappare...

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Total Amount in Dispute:
$98.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Massive Acton LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Massive Acton LLC

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10/3/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $98.03 Amount Settled: $0.00

Customer Complaint

9/20/2021

I ordered 3 shirts on July 6th. I had another additional order on the 7th. Both items shipped and were returned to the company. I spoke with a representative and they only sent out the single order from the 7th. Before they shipped either order I confirmed that it was 2 different orders. I still haven't received my second order or my money. The communication between the company is terrible. We are not over 8 weeks from purchase. Resolution Sought Refund

Company Response

9/20/2021

I do apologize for the inconvenience that this has caused. Please allow us to investigate this matter further. Would you mind providing us the order number so we can additionally check? I look forward to your response.

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