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Master Appliance Repair complaints

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1232 Eden Avenue
San Jose, CA 95117 | Get Directions

(408) 459-4217

http://www.master-appliance.co...

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Total Amount in Dispute:
$745.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Master Appliance Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Master Appliance Repair

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6/21/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $745.00 Amount Settled: $0.00

Customer Complaint

5/25/2022

They came and charged me $75 to diagnose my refrigerator they said they needed to replace a sensor and the fan they charge me $745. I called them and telling him that I think the fan was defective and now that they're saying that 30 days is over and that I'll have to pay another $75 and pay for the labor to take out the defective fan and put a new one in I had to call him twice because they didn't return my phone calls. Resolution Sought I would like them to fix my refrigerator put a new fan in without any cost

Company Response

6/8/2022

Based on limited warranty customer has 30 days for labor, after this period all service is not free. Customer has to pay $75 diagnostic fee to check it, then we provide additional solution to repair the issue if it still exists

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