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Master Brand Cabinets complaints

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1305 Lakes Parkway, Suite 124
Lawrenceville, GA 30043 | Get Directions

(678) 942-0867

http://www.aristokraft.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Master Brand Cabinets closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Master Brand Cabinets

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9/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/24/2022

I purchased a house from Drhorton who used Master Brand Cabinets. The trims on the entire top of the cabinets had nails sticking out in the back. Putty was used to conceal the nail heads. Trims were missing around the borders. The side boards are short...glue was stuffed into the big creases. The bottom of the cabinets are dented...have a concave because of no support. One of the cabinets was glued and the countertop was placed over it. The handy man put glue everywhere and told me that it will be okay. That it is under warranty. Of course, the glue fell off. My complaints are ignored. Resolution Sought Fix the problems. Reinforce the bottom of the cabinets. Replace the short side board and trims.

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