Complaints for Master Image Supply, Inc. in Canoga Park, CA

P.O. Box 551
Canoga Park, CA 91305 | Get Directions

(800) 443-0449

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege the company uses deceptive sales practices to solicit office supplies. Customers complain that company representatives send merchandise unsolicited along with an invoice for the amount of the product. Other customers complain the company refuses to accept returns, and refers thier account to collections.

The company responds to some complaints by explaining their verification procedures, agreeing to pick up unwanted items, crediting accounts, and removing complainants from their customer list.

Complaint Closing Statistics

0 complaints against Master Image Supply, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Master Image Supply, Inc. complaints