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Master Rooter LLC complaints

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209 Industrial Park Drive, Unit D
Cummings, GA 30040-6160 | Get Directions

(404) 445-7795

http://www.rooterga.com

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Total Amount in Dispute:
$2,150.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Master Rooter LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Master Rooter LLC

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12/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,150.00 Amount Settled: $0.00

Customer Complaint

11/30/2022

6/6/2022 we purchased a home and called them. Dean Garmon came out and informed us the he cleaned out 1000 gallons of sewage, replaced the front and back baffles, made sure line is clear of all solids, pumped the field lines, installed risers on front and back, installed new lifetime filter and paid $2150.00 the back of the receipt says a one year warranty. 5 months later our toilets started backing up. Notified HomeServe warranty and were informed that the drain lines from the house to the septic tank was clear. But said the septic was full and needed to be emptied. So, I notified Master Rooter on 11/06/2022 at 4:15pm Master Rooter did extensive work on the Septic Tank 6/6/2022 I called Sam and requested for the pictures 11/04/2022 at 2:00pm due to the problems I'm having with the septic tank I requested for the pictures from 6/6/2022 because Sam said I had to request for them. I never received the pictures. 11/06/2022 at 4:15pm I called Master Rooter and Spoke with Shelly I informed her I never received the pictures from Friday and said she said she would resend the pictures. It's 11/07/2022 haven't got the pictures as of yet. Shelly also said someone would give me a call back on Monday to schedule an appointment. They never called I called them at 4:45pm in the evening Monday. 11/7/2022 at 4:45pm spoke with Shelly from Master Rooter gave me Dean Garmon's phone number I texted him 11/07/2022 at 5:48pm and he texted me back that he was on a job and he would ca Resolution Sought I would like a refund for the work they didn't do.

Company Response

12/6/2022

I am sorry, this has been closed by the consumer, they are aware there was no issue with our work at all.

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