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Match.com complaints

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8750 North Central Expressway, Suite 1400
Dallas, TX 75231 | Get Directions

(800) 926-2824

http://www.match.com

Visit us online at www.match.com

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Total Amount in Dispute:
$5,150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

45 complaints against Match.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
44	Unanswered

45 complaints against Match.com

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2/22/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/27/2026

Hi , my name is Briana i am reaching out because my hinge was banned. I am truly looking for love I've never done anything wrong or used hateful words to anyone. I'm very respectful to everyone and never broke community guide lines. I've sent an apeal and haven't heard back. I truly just want to find a soulmate. This has been the best app I've used for dating I've never had any issues please please please help me get unbanned! Resolution Sought I really just want to be unbanned and be able to start dating i don't go out much and would love to connect with people .

12/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/13/2025

My hinge account was banned and I didn't break any of their guidelines. There is no appeal process or anyone to talk to. They just banned me with no explanation. Resolution Sought I would like them to unban my account.

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